Customer service assistant
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Customer service assistant
Customer Service
- Respond to enquiries on our social media platforms (comments & DMs
- Allocate Marketing Qualified Leads (MQLs) effectively to all branches.
- Respond to incoming calls
- Give weekly and monthly reports,
- Creating and maintaining a database of current and potential customers.
- Answering potential customers' questions and sending additional information on email.
- Understanding customers' needs and identifying sales opportunities.
- Keeping up to date with product and service information and competitor offers
- Plan and execute marketing activations.
- Perform any other duties
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